Frequently Asked Questions

---

We ask 7 days in advance to place a delivery order. Once you place the order, we require full payment. Please be advised. No refunds if you cancel your order five days up to your event. If you place your order before five days and need to cancel, you will receive a full refund. 

A team member of Flame & Flavor will personally deliver your catering order directly to your event location. 

Delivery fees will be calculated based on the location and any specific setup requirements, ensuring a seamless and stress-free experience for your event.   

No cooking on site. 

Hot food will be delivered in aluminum heating trays that fit in chafing stands. 

Choose Your Flame & Flavor Experience

Let us bring the heat to your doorstep! Our Flame & Flavor Catering service includes:

Option 1: On-Site Catering.

Flame & Flavor Catering: We bring our NSF health department-approved grill and chefs to the customer's location and provide on-site catering services/ Buffet/Events.

For on-premises catering, we provide comprehensive services for a 5-hour period. The exact timing may adjust based on the number of guests. To accommodate our operations, we require a designated 10x10 space.  We'll provide all necessary equipment, including tables, grills, and utensils that we need for serving. You need to choose what kind of catering you'd like: Buffet, Concession style (we'll pop up a tent to serve from), or Family style.

You can choose the style that best fits your event:

Guests serve themselves from hot chafing dishes.
Simple, efficient, and great for most events.

Best for large events or outdoor spaces.
Food is plated by our staff from our Flame & Flavor tent.

Large, shared platters placed on each table.
Encourages group interaction and a warm, communal experience.

On-site service includes tables, grills, utensils, and all equipment needed for setup and serving.

If the event takes place in the evening, we kindly request access to a dedicated electrical outlet to facilitate our lighting setup, and fan which we will provide.

Please Note, if our stay is required longer then 5 hours, as agreed upon, we charge an extra $150 per hour. 

Option 2: Food Delivery

Get the same great tasting Kebabs, delivered right to you! Our Flame & Flavor Delivery service without on-site grilling. 

 The service fee covers:

• On-site grilling & cooking
   
• Setup, serving, cleanup
   
• Use of equipment (grills, tables, tents, etc.)
   
• High-quality charcoal
   
• Travel & transportation
   
• Basic décor for the buffet setup
   

Up to 150 guests: $400
Each additional 100 guests: +$175

On-Site Catering is available for a minimum of 45 guests.

If you have a smaller party, please contact us. We will try to accommodate you. 

The sooner, the better! We recommend booking your catering as soon as possible to ensure availability and personalized service. However, we understand that unexpected events can arise, and we're committed to accommodating last-minute requests to the best of our ability. 

Don't hesitate to reach out – we're here to help!

Yes.

• A non-refundable $100 date deposit is required to reserve your event on our calendar.
   
• A 50% deposit is due 1 month before your event.
   
• Final payment and your confirmed guest count are due 10 days before the event.
   
• Guest count may be increased up to 72 hours prior.
   

This ensures your date and staffing are fully reserved for your event.

 We understand unexpected changes happen. Our policy is:

• 30+ days before event: Full refund (minus $100 date deposit)
   
• 8–29 days before event: 50% refund (minus $100 date deposit)
   
• 7 days or less: No refund
   

We strive to be fair and reasonable whenever possible.

 Safety is our top priority.
At every event we provide:

• Fire extinguisher & fire blanket
   
• Protective mat for flooring
   
• Ash bucket for safe disposal
   
• First aid kit
   
• Trained staff who never leave the grill unattended
   

For safety, we kindly ask that children and pets stay away from the grilling station.

Everyone on our team holds a ServSafe Food Handling Certification.

• Credit Cards
   
• Debit Cards
   
• Cash
   
• ACH
  No checks.
   

A 4% fee applies to card transactions.

No fees apply to cash payments.

We're happy to accommodate children at our events! Please note the following discounts:

• Children under 3 years old are complimentary

We look forward to having the whole family join us!

We provide is chafing dishes, bowls, trays, tongs, serving spoons, stands, food and setup. For the buffet line we ask you to provide the tables, tablecloth so, when we break down at the end of service, we can leave you with leftover food and disposable serving utensils.

Our Mediterranean rustic decor, featuring lush olive branches, vibrant lemons. Alternatively, feel free to add your personal touch by decorating the buffet table with your own unique theme or style, perfectly blending your vision with our culinary delights.

You also will need to provide plates, utensils: forks, knives, napkins, cups etc.  We can provide at additional cost.

Our setup and cleanup times adapt to the unique demands of each event, considering factors like complexity, menu, and additional services.  Depends on size of party

Average Timeline: 

- Setup: 1-2 hour

- Cleanup: 1 hour

Buffet Services

Please note that buffet setup and breakdown are included in our service fee.

Customized Timing

We work closely with you to tailor our timing to your event's specific needs, adjusting for the number of guests to ensure a seamless experience.

Cleanup Process

As the third hour approaches and guests have finished eating, our team efficiently begins the cleanup process. We carefully transfer remaining food into aluminum pans, leaving them on the table for continued enjoyment or the host's convenience.

Thorough Departure

Upon our departure, we ensure a thorough cleanup, taking all trash and disposable items with us, and never using your privet trash cans. Our goal is to leave the event space as we found it, minus the delicious memories we've helped create!

We do not offer alcoholic drinks at this time.

No, not at this time 

Absolutely! We're happy to accommodate various dietary needs and preferences, including gluten-free (GF), dairy-free, nut-free, Vegan, Vegetarian, Keto and Paleo. Please let us know your requirements in advance, and we'll work with you to create a customized menu that ensures all your guests have a delightful and safe culinary experience. We're continually expanding our menu options to cater to diverse dietary needs, because we believe everyone deserves to enjoy great food and a wonderful event!

Please note:

Our Gluten-Free (GF) dishes are prepared in kitchen where gluten-containing ingredients are also present. While we take every precaution to minimize cross-contamination, we cannot guarantee complete gluten exclusion. Please consult with our manager for more information and to discuss your specific needs.

We take great pride in our signature Kebab meats, renowned for their tender and flavorful quality. Our authentic, custom-made charcoal grill is where we expertly grill our Beef, Chicken, and Ribs, etc. infusing them with a rich, smoky flavor. Additionally, our meats are carefully marinated to enhance their real natural ingredients. We ensure that all meats are served hot, presented in chafing stands, and replenished regularly to guarantee a consistent and satisfying experience for our guests.

Looking for an extra layer of quality and sustainability in your catering options? We're happy to accommodate requests for organic meats, and free-range products at an additional cost. Our commitment to flexibility and customer satisfaction means you can trust us to deliver the highest standards of quality, every time.

No